- Return Policy & Information
Return Policy & Information
Estep Livestock Supply SATISFACTION GUARANTEE
It is our goal that you are completely satisfied with your order and products. If you are not-satisfied with your order please keep a copy of your original invoice and return it along with the product. If an item arriives defective or damaged please call Estep Livestock Supply, LLC at 1/855-244-2182 and a member of our Customer Service Team will work with you to return your item and arrange the freight pick-up for you. If you are not completely satisfied with an item for any reason other than it was defective or damaged during transit simply return it with a copy of the invoice for an exchange, replacement, or refund.* Original freight charges and return freight charges are the responsibility of the customer and non-refundable on exchanges or returns for reasons other than damaged in transit or defective. We offer a standard ten day return window for items you are not satisfied with. Items that are damaged during transit must be reported immediately after receipt/delivery.
Please check your order upon receipt report any damages and shortages immediately to Estep Livestock Supply, LLC 1/855-244-2182
Prices are subject to change without notice. Because of the possibility of typographical or human error, Estep Livestock Supply disclaims responsibility for errors. Estep Livestock Supply, LLC also disclaims responsibility for the use or misuse of products and the methods of use described in this catalog. The manufacturers label should always be followed. NO employee or representative of Estep Livestock Supply, LLC can or is authorized to make suggestions that deviates from a products manufacturers' label, suggested uses, and/or suggested dosages. It is highly recommeded that you follow the manufacturers recommendations and/or seek help and advice from your professional veterinary service provider.
To inquire about your order or for help with a return, call 1-855-244-2182, by email [email protected]
You may send your return to our physical address. Enclose a copy of your invoice and document on the copy whether you need an exchange or refund and the reason for returning. If exchanging please note on the copy of the invoice that you are returning/exchanging "item number" for "item number".
Return address: Estep Livestock Supply, LLC 3101 Yates Road, Shelby, NC 28150